Privacy Policy

Future Climate Ltd | www.futureclimate.co.uk

Last updated: 21 February 2026 |

At Future Climate Ltd, your privacy matters to us. We believe in being open about how we handle your information and ensuring it is always treated with care. As a company based in the UK, we follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to keep your data safe and secure.

1. Who We Are

Future Climate Ltd is the data controller for all personal data collected through this website and in the course of our business. We are a UK-based air conditioning and climate control specialist.

Registered address: Future Climate Ltd, Grovelands Business Centre, Boundary Way, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7TE

Telephone: 07944 416407

Email: sales@futureclimate.co.uk

2. What Personal Data We Collect

When you get in touch with us through our website, by email, or over the phone, we collect only the information we need to respond to you effectively. This may include:

Your name
Email address
Phone number
Details of your enquiry or project requirements

We do not collect sensitive personal data and we do not collect data from children.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiry and provide quotes or professional advice.
To deliver services you have requested, including installation, maintenance, or support.
To communicate with you about ongoing work or follow-up questions.
To comply with our legal and regulatory obligations.

We do not sell, rent, or share your personal data with third parties outside Future Climate Ltd, except where required by law.

4. Our Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

Consent – where you have provided your details voluntarily through our website or by contacting us directly.
Contract – where processing is necessary to provide a quote, enter into, or fulfil a service agreement with you.
Legal obligation – where we are required to retain records to comply with UK law.
Legitimate interests – where we have a legitimate business reason to process your data, such as responding to an enquiry, provided this does not override your rights.

5. How Long We Keep Your Information

We keep your personal data only for as long as necessary. Once your enquiry or project has been completed, we review and securely delete your details unless there is a valid reason to retain them — for example, if you continue to use our services or we are required to keep records for legal or accounting purposes.

As a general guide, we retain customer records for up to six years in line with standard UK business and tax record-keeping requirements.

6. How We Protect Your Data

We take data security seriously. We use secure systems and follow strict internal procedures to prevent unauthorised access, loss, or misuse of your information. Our safeguards are reviewed and updated regularly to ensure your personal data stays protected at every stage.

7. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies. We currently use the following:

Google Analytics (analytics cookie) – this helps us understand how visitors use our website by collecting anonymised data such as pages visited and time spent on the site. This data does not identify you personally.

Where cookies require your consent, we will ask for this before placing them. You can also manage or disable cookies at any time through your browser settings, though doing so may affect how some parts of the website function.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right to access – you may request a copy of the personal data we hold about you.
Right to rectification – you may ask us to correct any inaccurate or incomplete data.
Right to erasure – you may ask us to delete your personal data in certain circumstances.
Right to restrict processing – you may ask us to limit how we use your data.
Right to object – you may object to our processing of your personal data in certain circumstances.
Right to data portability – you may request your data in a portable, machine-readable format.
Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at sales@futureclimate.co.uk. We will respond within one calendar month.

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113. We would appreciate the opportunity to resolve your concerns directly first — please do contact us at sales@futureclimate.co.uk before doing so.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated ‘Last updated’ date. This policy was last updated on 21 February 2026.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Future Climate Ltd

Grovelands Business Centre,

Boundary Way,

Hemel Hempstead Industrial Estate,

Hemel Hempstead, HP2 7TE

Tel: 07944 416407

sales@futureclimate.co.uk